Return Policy

Thank you for shopping with us at The LED Kart. We strive to ensure your satisfaction with every purchase. Please read our return policy carefully.

Return Period: 

You have a 10-day window from the date of receiving your item to request a return.

Eligibility Criteria:

To be eligible for a return, your item must meet the following conditions:

• It must be unused, in its original packaging, and with all tags intact.
• You must provide the receipt or proof of purchase.

**Initiating a Return:

To start a return, simply contact us at support@theledkart.com. Please note that items returned without prior authorization will not be accepted.

**Return Process:

If your return is accepted, we will provide you with a return shipping label along with detailed instructions on how and where to send the package.

**Video Submission:

For your convenience and to expedite the process, we encourage you to submit a video demonstrating the return or refund process. Please adhere to the following guidelines:

1. Open the packaging in the video recording. Videos where the packaging has been pre-opened before recording will not be accepted.

2. Ensure all sides of the package are clearly displayed.

3. The video must clearly show the label with the AWB Number and order ID.

4. Record the video in one continuous sequence without any edits or cuts.

**Damages and Issues:

Please inspect your order upon receipt. If you notice any defects, damages, or receive the wrong item, kindly contact us immediately. We will promptly evaluate the issue and make it right.

**Exchanges:

At this time, we do not support product exchanges.

**Refunds:

Once we receive and inspect your return, we will notify you of the approval status for your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund. If more than 15 business days have elapsed since your return was approved, please contact us at support@theledkart.com.

Thank you for your understanding and cooperation. If you have any further questions or concerns regarding returns, feel free to reach out to us at any time.